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Cambridge City Council

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Car park customers warned of criminal fraudsters operating in Cambridge

News release from 21/11/2019

CAMBRIDGE City Council is warning people using car parks in the city to beware of fraudsters approaching them for payments.

The council has alerted police to a report of an individual purporting to be working for the council, who approached a customer at Park Street Car Park asking them to make a payment on a hand-held device.

The scammer told the customer that there was a problem with the payment machine and that they should pay by card on the hand-held device. These devices are not used by the council for car park payments.

When the customer agreed to do so their card details were then captured for fraudulent purposes.

The council is reminding its customers that nobody working for the council or contracted by the council, would ask a customer to make a payment on a hand-held card device in a car park.

All council workers or contractors carry official identification and customers are encouraged to ask for this if they have any doubt about an individual.

All car parking payment machines in the council’s car parks are inspected on a daily basis and will be in full working order for card and cash payments unless there is an official notice to state otherwise.

In these instances, customers will be advised how and where they can make a payment.

Each payment machine has direct call facilities which allow customers to speak with officers in the council’s parking services if they have any queries.

A council spokesperson said: “Under no circumstances should customers pay someone who approaches them asking for payment in one of our car parks. All of our car park workers carry identification and customers should ask to see it if they are approached. They should pay in the normal way and if they have any concerns at all should contact us on 01223 458515 or 01223 457337 (out of hours).”

Anyone with information about potential criminal activity in the council’s car parks should call the council on 01223 458515, the police on 101 or visit Alternatively, contact Crimestoppers, anonymously, on 0800 555111 or via

For more information about the council’s car parks go to: