Skip To Main Content

Licensing decision on Uber Britannia Ltd

News release from 18/12/2017

CAMBRIDGE City Council has today (18 December) advised Uber Britannia Ltd that it will be issued with a private hire operator licence when its current licence expires on 20 December, 2017.

The council is responsible for licensing all taxi operators in Cambridge, including Hackney carriages and private hire vehicles.

Private hire operators have to meet regulations under Part II of the Local Government (Miscellaneous Provisions) Act 1976 and demonstrate to the council how they do so. The council must then decide whether an operator is fit and proper to hold a licence.

The council’s Licensing Sub-Committee, today, considered Uber’s application for a five year private hire operator licence with Cambridge City Council.

The Sub-Committee determined that the application meets the required regulations and that Uber is a fit and proper operator.

The Sub-Committee subsequently approved the application for five years, subject to a number of conditions.

These are:

  1. Uber Britannia Limited must not use ‘Greyball’ technology for the purposes of avoiding regulatory or law enforcement activity in connection with its Cambridge City Council operator licence;

  2. Uber Britannia Limited must report to the council any allegation or complaint relating to certain serious behaviours, specifically:
    - Sexual misconduct
    - Violence
    - Aggressive or rude behaviour
    - Discrimination
    - Theft
    - Plying for hire

    Upon receiving any allegation or complaint, relating to the above serious behaviours, the operator must restrict the driver’s access to the Uber App as soon as reasonably practicable and in any event within 24 hours, and whilst any investigation is ongoing. All complaints will be reported by the operator to the council within one working day of receiving the complaint.

  3. When a booking is made under Uber Britannia Limited’s Cambridge City Council operator licence, the booking confirmation and receipt provided to a passenger will identify that the driver is licensed by Cambridge City Council. This condition will come into effect no later than the 30 June, 2018.

How would you rate your online experience?