High Hedges: Application for Concessionary discount	
												
Cambridge City Council charges a fee for determining a complaint about a high hedge, the set fee is £450.  A concession fee of £225 is offered to those receiving the following support, where proof of qualification must be provided:

•	Job Seekers Allowance Income Based (Job Seekers Allowance Contributory is not eligible);
•	Housing Benefit;
•	Disability Living Allowance;
•	Family Income Supplement
•	State Retirement Pension;
•	Full time students who are 18 or over ;
•	Income support;
•	Working Tax Credit.

Use this form to submit an application to receive a concessionary discount for a high hedges complaint to the Council. 	

The Council will rely on the information you provide so please make sure it is clear and accurate.	

Please provide your contact details below								
Title       Forename           		Surname       		
Street Address Line 1		     	
Street Address Line 2		     	
Town / City   	     	
County     	     	
Post Code    	     	
Daytime Telephone No.	     		Mobile Telephone No.	       		
	Email address		     								
	Is the complainant content for us to contact them by email, at the address 	provided? 			Yes			   No			

Eligibility for concessionary discount
Please tick if you personally are in receipt of, qualify for or describe yourself as any of the following. If you feel you receive a relevant allowance or benefit not currently listed below you should tick ‘Other’ and then describe that in the box below. 
Please submit qualifying evidence and proof of eligibility along with this application for any of the boxes ticked. 
	
Job Seekers Allowance Income Based 
(Job Seekers Allowance Contributory is not eligible)		
Housing Benefit		
Disability Living Allowance		
Family Income Supplement		
State Retirement Pension		
Full time students who are 18 or over 		
Income support		
Working Tax Credit		
Other relevant circumstance not listed above 
(Provide details below)		
     		

Sending the complaint																				
I confirm that I have completed as much of this form as I can and that, to the best of my knowledge, the information provided is accurate.		

Please sign and date (if submitting electronically please just type your full name)		
											
Name	     	Date	     	
									
Please save this form and then email a copy of this and all enclosures to:										
trees@cambridge.gov.uk  
(click the link above to open up using your chosen email program)

Alternatively you can download, print and fill in this form as a hard copy. You will then need to either send it to the Council and those identified in Section 5 via email or by post. 
The postal address of Cambridge City Council is:

FAO: 
Cambridge City Council
Tree Team - Environmental Services
PO Box 700, 
Cambridge, 
CB1 0JH

Privacy Notice 

Why are we asking for your personal information?
We will use the information you have supplied to process your application for a concession to the standard high hedge complaint fee. 

This is a task in the public interest as  Public task as laid out in the Antisocial Behaviour Act 2003. We cannot process your application unless you provide this personal information. We will use the information on this form to assess your eligibility for a concession to the standard high hedge complaint fee. 

We may automate decisions and will inform you if we have done this as soon as reasonably practicable and provide you with access to our Data Protection Policy.

You hold the following rights with regard to the personal data you provide us:

Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.

Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.

Right to object to us processing your personal data where you have an objection on “grounds relating to your particular situation”.

Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

We only keep your information as long as necessary, for some items this will be dictated by law. Applications are kept for up to 2 years from receipt. 

We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU.

Cambridge City Council is a registered Data Controller with the Information Commissioners Office. 

You can find out more about how we handle your data by visiting the Councils Privacy Notice page on the web site. If you have a query regarding your rights please contact the Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org  or you can write to the Council and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 07864 604221 or 01954 713318.

You have the right to lodge a complaint with the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.