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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Local coronavirus test and trace support

We and other local councils are running a countywide contact tracing service, working closely with NHS Test and Trace to contact people who have tested positive for Covid-19, giving them help, advice and support to self-isolate.

The countywide scheme launched on 19 November. It’s an expansion of Peterborough’s contact tracing service, which was set up in August and proved valuable in keeping rates of the virus reduced.

Officers from each of the councils who have undergone special training in contact tracing will be contacting people who have tested positive but have not responded to a call or email from the national service, to ask them for details of their close contacts.

The quicker we can reach people who’ve tested positive and get them to isolate – and get them to share details of who they’ve been in contact with – the quicker we can break the chain of infection.

If you have been told to isolate but don’t have a local support network of friends or family, support is available. Ask for help online, or contact us by phone or email.

How the system works

If you test positive and the national test and trace service cannot contact you within 24 hours, they will refer your details to us.

We’ll try to contact you by phone, text or email, asking you to contact us on a local number. The message from us will appear as a local phone number or a cambridge.gov.uk email address.

If we are unable to contact you or don't hear back from you within 24 hours, we’ll try to visit you at home. If you want, you can call us to check the identity of the people who contacted you.

We’ll ask you to provide details of the people you have seen recently, and we’ll update the national service with this information. The national service will take over at that point, and contact the people you told us about.

When we make contact we will also ask whether you need any support or help. This could include financial support, support to shop for food or pick up medication, or help with essential household chores.

Financial support for residents

If you meet certain criteria you might also be eligible for a one-off payment from the national Test and Trace Support Payment scheme.

There is also a discretionary fund to support those who are not eligible for the payment, but are still adversely affected as a result of not being able to work.