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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Problem with phone lines - 15 July

We are currently experiencing a problem with poor call quality. Please contact us via our online forms or at for any non-urgent enquiries.

Immigration: Housing inspections and accommodation certificates

People immigrating to the UK from outside the EEC must confirm that the housing they're moving into will be suitable.

The Immigration Authority asks the ‘sponsor’ for written proof that this is the case. The British High Commission normally asks for an inspection to be carried out by a suitably qualified surveyor or Environmental Health Officer.

The inspection and report or letter needs to show that the accommodation:

  • doesn't pose a significant risk to the health or safety of those who will be living there
  • is in a reasonable state of repair and will not become overcrowded with the extra people living there

We can carry out this type of inspection for properties within the Cambridge city area.

The cost of this service is £146, which includes the inspection, associated administration and a letter stating the suitability of the property. The fee must be paid in full before the inspection takes place.

When you contact us (details below), we'll ask for the following information:

  • Your name and telephone number
  • The address we need to inspect and details of the owner and/or letting agent
  • The full name, date of birth, current  address and passport number of the applicant
  • The name, date of birth and sex of all of the current occupiers of the property and how they are related to you

When we receive this information, an Officer from the Residential Team will be in touch to arrange a suitable date and time for the inspection to take place.

The inspection will take into account the general state of repair of the property and check if there is adequate space and facilities for the increased number of people.

You'll be asked to show us around the property, show how the property is occupied and we'll need to have access to all rooms. Please be aware that the Immigration Authorities won't normally accept letters older than 12 weeks. If your letter ‘expires’ or there is a change in circumstances since it was written, we'll need to carry out a further inspection which will incur another fee.