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Cambridge City Council

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Council services

Our officers work in services, each of which consists of multiple sections and teams with specific responsibilities. Each service is managed by a head of service, most of whom report to one of our two strategic directors.

Commercial Services

Commercial Services manages and maintains all of our public off-street car parking and the Shopmobility services at the Grand Arcade and Grafton shopping centres. It also manages Cambridge's cemeteries and crematorium.

Community Services

Community Services manages our community centres and neighbourhood development, and provides sport, recreational and cultural services and our Children and Young People's Participation Service (ChYpPS). It provides grants for leisure and sustainability projects, and manages our response to antisocial behaviour and our work with the Community Safety Partnership.

Corporate Strategy

Our Corporate Strategy service provides a range of services to help ensure the council achieves its objectives, including electoral services and communications. It works closely with colleagues across all departments, as well as elected members and partner organisations. The service supports our ambitions to become more efficient and effective, for both our staff and the communities we serve.

Environmental Services

Environmental Services plays a vital role in safeguarding the unique character of Cambridge and supporting the quality of life of our local communities.

We aim to preserve Cambridge's historic identity, its natural open spaces and ensure the cleanliness of its streets.

We aim to be at the forefront of low-carbon living and will continue to seek improvement in recycling opportunities, public transport, cycle routes and other environmental initiatives.

Through strong liaison with our local communities, we aim to deliver high-quality services that give everybody who lives in, works in or visits Cambridge a positive experience of it.

Under shared arrangements with Huntingdon District Council, we manage and maintain all of the council's fixed public-space CCTV cameras, and monitors CCTV installed in a range of council services, including car parks, housing projects, and the Mill Road depot, and also for a number of external customers. We also manage redeployable CCTV cameras that are temporarily located around the city, and a customer texting service, as well as dealing with the emergency calls into the council outside of normal hours.

Service responsibilities include:

  • city rangers
  • environmental health services and enforcement
  • licensing of premises and taxis
  • private-sector housing
  • health promotion
  • pollution monitoring for land and air quality
  • promoting cycling and walking
  • improving the local environment
  • open spaces and grounds maintenance
  • public art
  • public conveniences
  • removal of (and enforcement action against) litter, graffiti, fly-posting, fly-tipping and abandoned vehicles
  • street cleansing (including the provision of litter, dog waste and street recycling bins)
  • street name plates
  • sustainable drainage and watercourse management
  • tree management (including planting)

Finance

Our Finance service provides a wide range of financial and other support services to the council, including payroll, risk management, and internal audit.

Housing Development

Housing Services

Housing Services looks after council tenants, including those in sheltered and temporary housing. The service manages Home-Link, our social housing register, and works to prevent and relieve homelessness and rough sleeping. It also works with housing associations and partners to build new affordable housing.

Human Resources

Human Resources provides support to staff, including learning and development opportunities.

ICT Services

The shared 3C ICT service provides a more efficient way of delivering ICT services across the three partner councils.

Legal Services

Examples of the services provided:

  • drafting contracts for the council
  • recovering debts owed to the council
  • preparing planning agreements for new developments in the city
  • prosecuting for breaches of the law, including antisocial behaviour, noise nuisance and breach of licensing laws

Maintenance and Assets

The Maintenance and Assets service's remit is to repair, modernise or adapt the council's housing stock while ensuring that the council provides attractive housing in environments people wish to live in. It also manages the shared service for the Home Improvement Agency (shared between the city council, South Cambridgeshire District Council and Huntingdonshire District Council). Examples of work carried out include repairs and maintenance, adaptations for disabled people and energy-efficiency improvements.

Planning and Economic Development

  • Stephen Kelly, Joint Director of Planning and Economic Development – stephen.kelly@cambridge.gov.uk
  • Stephen is also the director of South Cambridgeshire District Council's planning service.

The service responsibilities include:

  • planning policy
  • development control, including growth sites on city fringes
  • planning enforcement
  • building control
  • historic environment

Property Services

Property Services is responsible for managing our commercial property portfolio and providing professional surveying advice.

Revenues and Benefits

Revenue and Benefit Services is responsible for:

  • the administration of housing benefit and council tax benefit
  • the collection of local taxes including business rates
  • management of the customer service centre
  • the detection and prevention of benefit fraud

Transformation

Waste

  • We share our Waste service with South Cambridgeshire District Council.
  • Trevor Nicoll, Head of Shared Waste – trevor.nicoll@scambs.gov.uk