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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Problem with phone lines - 15 July

We are currently experiencing a problem with poor call quality. Please contact us via our online forms or at enquiries@cambridge.gov.uk for any non-urgent enquiries.

Coronavirus: Look after yourself

Taking care of your body and mind is really important during the coronavirus pandemic.

First and foremost, always follow the NHS’s coronavirus guidance and the government’s coronavirus advice.

Read the government’s coronavirus FAQs: what you can and can’t do, and follow their guidance on staying alert and safe and staying safe outside your home.

The NHS is open 24 hours a day, seven days a week to provide urgent medical treatment and support healthcare concerns. If you’re unsure where to go for medical support, visit the NHS 111 website.

Virtual community centre

If you use Facebook, keep an eye on our new ‘virtual community centre’ page.

We’ll be sharing positive ideas, support and inspiration, to encourage everybody in Cambridge to stay safe and healthy during the coronavirus pandemic.

Exercise and physical wellbeing

It’s important to try to stay fit and healthy at this time, so our sport and fitness activities at home page lists many websites that will give you ideas for exercising with limited space and equipment.

Mental health and wellbeing

We all react differently in situations like this – some of us will feel more frustrated, worried or lonely than others.

There are plenty of online networks and tools that can help you stay in touch with friends and family. Facebook, Skype, WhatsApp and Zoom are just a few that let you see and talk to multiple people at a time.

Lifeline Plus is a mental health and wellbeing helpline for people aged 18 and over living in Cambridgeshire and Peterborough. The line will support people in managing their wellbeing, and provide self-help advice or signpost to other organisations for particular concerns.

You can call the helpline for free on 0808 808 2121, Monday to Friday, from 9am to 2pm.

The following links will give you some more information and ideas for staying positive and looking after your mental health:

If you or someone you know is experiencing a mental health crisis, contact the Cambridgeshire Emergency Mental Health team – phone 111, then select option 2.

Guidance for people living in HMOs

Guidance for people living in houses in multiple occupation (HMOs) has been produced in various languages.

Useful links