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Cambridge City Council

Check the latest coronavirus information, including what support is available and how it has affected our services
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Coronavirus: Changes to our services

We remain open for business during the national lockdown, and continue to adapt our services to address the impact of coronavirus.

Our customer service reception points at Mandela House, Arbury Road and the Guildhall are closed. Contact details for our services are listed at the bottom of each page on our website, or you can contact our customer service centre at enquiries@cambridge.gov.uk or 01223 457000.

Some of our services are unable to collect and respond to correspondence sent by post, or to process payments made by cheque. Please check the relevant service’s information on this website before contacting us by post.

Please send any mail for our Housing team to PO Box 700, Cambridge CB1 0JH while the City Homes office is closed.

  • Our swimming pools and leisure centres are closed.
  • Our community centres are closed.
  • Some public toilets are closed because the buildings do not allow for safe social distancing.
  • The market is open for fresh food and produce, plants and cycle services only.
  • The Corn Exchange is closed.
  • We’re cleaning our housing estates and communal areas of leasehold properties every two weeks instead of every week during the lockdown.
  • We cannot accept any mutual exchange applications under the current coronavirus restrictions.
  • All other changes to our services are highlighted on the relevant pages of the website.

Updates from our partners

3C Shared Services Building Control continues to provide a service. They are experiencing a high number of calls – please contact them at buildingcontrol@3csharedservices.org and they will get back to you as soon as they can.