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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Problem with phone lines - 15 July

We are currently experiencing a problem with poor call quality. Please contact us via our online forms or at enquiries@cambridge.gov.uk for any non-urgent enquiries.

Coronavirus: Ask for help

Different kinds of support are available to you, depending on your situation and what type of help you need.

If you need to request help for yourself or someone else due to COVID-19, please complete this online help request form.

If you need help or support that could be safely provided by volunteers, or you want to volunteer to help, contact your local ward group – see below for their contact details.

If you can shop for yourself but are facing financial difficulties due to coronavirus and are unable to pay for food or other necessities, help is available from Cambridge Foodbank or Cambridge Sustainable Food.

If you are homeless or at risk of becoming homeless, read our information for homeless people. You can also contact the Cambridge Street Outreach Team.

If you live in East Cambridgeshire, Huntingdonshire or South Cambridgeshire, check the county council’s coronavirus support directory.

Always follow the government’s coronavirus guidance and the NHS’s coronavirus guidance. Contact the police online if you need to report something, or phone 999 in an emergency or 101.

Ward groups

Local groups are coordinating volunteers in every ward of the city, to provide neighbourly help and support during the coronavirus outbreak.

Check our ward map if you’re not sure which ward you live in.

Abbey

Arbury

Castle

Cherry Hinton

Coleridge

East Chesterton

King’s Hedges

Market

Newnham

Petersfield

Queen Edith’s

Romsey

Trumpington

West Chesterton

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