Skip To Main Content
Subscribe to email notifications of our service updates and news releases Sign up now

Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.


If you need to request help for yourself or someone else due to coronavirus, complete this online help request form.

Covid-19 is an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The main symptoms are a high temperature, a new, continuous cough, and the loss of or a change to your sense of smell or tasteMost people with coronavirus have at least one of these symptoms.

To protect yourself and others, when you leave home you must:

  • Keep washing your hands regularly
  • Wear a face covering over your nose and mouth in enclosed spaces
  • Stay at least a metre away from people not in your household
  • If you are feeling unwell, get a test and do not leave home for at least 10 days

Coronavirus presents us all with an unprecedented challenge. We’re working with local councils and regional and national organisations to support the effort to address it.