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Coronavirus: Updates and information

Find out what support is available, how to offer help, and how to look after your wellbeing. Please continue to follow official NHS and government advice. Our offices and customer service centre remain closed at this time.


Covid-19 is an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The main symptoms are a high temperature, a new, continuous cough, and the loss of or a change to your sense of smell or tasteMost people with coronavirus have at least one of these symptoms.

The government’s advice is to stay alert to help control the virus:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly
  • Self-isolate if you or anyone in your household has symptoms

Coronavirus presents us all with an unprecedented challenge. We’re working with local councils and regional and national organisations to support the effort to address it.