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Cambridge City Council

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Customer service centre on Regent Street

Our customer service team is trained to help with a wide range of enquiries, serving customers face-to-face, by telephone and online.

Business hours

Our customer service centre is open at the following times:

  • Monday: 8am to 5.15pm
  • Tuesday: 9am to 5.15pm
  • Wednesday: 9am to 5.15pm
  • Thursday: 9am to 5.15pm
  • Friday: 9am to 5.15pm

The emergency repair service is available from 8am every weekday.

  • Outside of office hours emergency calls should be made to 0300 3038389

The quickest way to contact us is via our website or our social media channels.  Otherwise if your enquiry is not urgent, please send us an email (we will try to respond to emails within four hours - during our opening hours).

To contact us:

  • Complete our general enquiries form
  • Post enquiry via Facebook or Twitter
  • Email enquiries@cambridge.gov.uk
  • Telephone by department:
    • Benefits: 01223 457775
    • Council Tax: 01223 457790
    • Electoral Services: 01223 457048
    • Environmental Services: 01223 457900 (including noise complaints, stray dogs and food safety)
    • Homelink: 01223 457917
    • Housing Advice: 01223 457918
    • Housing Management: 01223 457070 (including housing rents)
    • Housing Repairs: 01223 457060
    • Licensing: 01223 457900
    • Planning: 01223 457200
    • Taxi Licensing: 01223 457888
    • Waste and Streets: 01223 458282 (including bins, recycling, litter and graffiti)
    • All other services: 01223 457000
  • To use Text Relay, dial 18001 before the telephone number
  • Visit us at Mandela House, 4 Regent Street, Cambridge CB2 1BY
  • Or write to
    (Department or serivce team, if known)
    Cambridge City Council
    PO Box 700
    Cambridge CB1 0JH

Appointments for council tax and housing benefit queries

We operate an appointment-only service in the afternoons for customers with council tax or housing benefit queries.

Appointments start at 1pm and can be booked in advance by emailing benefits@cambridge.gov.uk or by telephone on the numbers shown above.

Guildhall reception

From Monday 17 February we will be using a temporary reception at the Guildhall while we re-model the reception and office space behind.

When completed, the new area – planned to open in June – will provide office accommodation, as well as an updated reception, helping us achieve our objective to reduce costs by releasing rented office accommodation at Lion House while providing access to extra council services at the Guildhall.

If you visit the Guildhall after 17 February, as you enter through the main doors, reception services will be located immediately on your left, adjacent to the stairs.


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