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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Coronavirus update from the Greater Cambridge Shared Planning service

We have adapted some of our services in light of government advice with regards to social distancing. Click the link above for full information.

Considerate Contractor Scheme

Our voluntary Considerate Contractor Scheme asks members to commit to a code of good practice over and above the legal minimum requirements. This ensures that construction work doesn't make life unpleasant for people who live and work nearby.

For contractors, adhering to the code improves the reputation of their business, which is an asset when marketing their services.

The scheme has been in operation since 1998. It is part of our objective to promote a high quality and sustainable environment in the city. It's an independent scheme supported by both the Cambridge Forum for the Construction Industry and the Cambridgeshire Chambers of Commerce. It’s not affiliated with the national Considerate Constructors Scheme – it’s therefore possible to register a project with both schemes.

Become a member

If your company would like to become a member of the scheme you can complete a membership application form [PDF, 23Kb].


Regular visits are made to all sites participating in the scheme - they are monitored for compliance with the code of good practice. We can provide advice on how to improve performance, and will investigate complaints from the public.

The project officer keeps records of their site visits and details of all of these are made available to the panel of judges who assess the sites for the annual awards.

We encourage you to advise us when projects and actions deserve praise, and also when they do not adhere to the code of good practice.

Enforcement of compliance

We don't have enforcement powers, but we work closely with the local highways authority and other statutory enforcement bodies. This helps us provide a co-ordinated response to complaints as far as possible.

Following a complaint about a site, we will normally discuss the matter with the site manager to try to resolve the problem. If they don't deal with the complaint in a satisfactory manner, we will refer it to the construction company's head office.

Complain about a registered construction project

It's easy to comment or complain about any site or project registered in the scheme:

Alternatively, contact our Construction Monitoring Officer at or 01223 457121.

If your complaint refers to the public highway, you can report it to Cambridgeshire County Council or the police.

Dust, noise or other nuisance issues may also be referred to


Members of the scheme should display Cambridge City Council Considerate Contractor signs at their work locations. They are also required to display contact details in prominent locations.

Membership signs and an information pack for contractors to send to clients are available from the project officer.

Registering a project

Considerate Contractor Awards

Every year we present awards to firms that demonstrate significant efforts to minimise noise and disruption on their building projects. The awards recognise those contractors who keep their sites safe and clean in consideration of their neighbours and the public.

In 2019 Kier were presented with the top Considerate Contractor Award for their work on a number of sites. They have been working at the University’s North Range site in the city centre, and at two sites at Addenbrooke’s Hospital. The award was sponsored by builder’s merchants Ridgeons, in association with the CFCI.

A Certificate of Excellence was awarded to Barnes Construction for their project at Corpus Christi College. Another was awarded to SDC for their work for Newnham College.

The Works in Progress Award is given for ongoing projects of more than two years’ duration. It was presented to Countryside Properties (UK) Ltd for their works on the Clay Farm development site in Trumpington.

The Cambridgeshire Chambers of Commerce Award is for contractors undertaking small or medium-sized projects. It was presented to Cocksedge Building Contractors for their work on a housing development on Montreal Road. A Certificate of Excellence in this category was awarded to Millcam Construction for their efforts at a number of projects.

The awards were presented alongside the Cambridge Design and Construction Awards at an event in March 2019.