Considerate Contractor scheme
Our Considerate Contractor scheme is a voluntary scheme that asks members to commit to a code of good practice which is over and above the legal minimum requirements, to ensure that construction work doesn't make life unpleasant for people who live and work nearby.
For contractors, adhering to these points of good practice this improves the reputation of their business which is an asset when marketing their services.
The scheme has been in operation since 1998 and is part of our objective to promote a high quality and sustainable environment in the city. It's an independent scheme supported by both the Cambridge Forum for the Construction Industry and the Cambridgeshire Chambers of Commerce. It's not affiliated with the national Considerate Constructors Scheme; it's therefore possible to register a project with both schemes.
- Scheme code of practice [PDF, 21kB]
- Scheme members and registered projects (updated 2 March 2017) [PDF, 89kB]
- Report from a review of the scheme following a complaint (April 2016) [PDF, 219kB]
Become a member
If your company would like to become a member of the scheme you can complete a membership application form [PDF].
Regular visits are made to all sites participating in the scheme. Sites are monitored for compliance with the code of good practice; advice can be provided on how to improve performance; and complaints from the public are followed up.
The project officer keeps records of their site visits and details of all of these are made available to the panel of judges who assess the sites for the annual awards.
The public are actively encouraged to advise the project officer about projects and actions that deserve praise, and also about sites that are not conforming to the code of good practice.
Enforcement of compliance
While we don't have enforcement powers, we work closely with the local highways authority and other statutory enforcement bodies to provide a co-ordinated response to complaints as far as possible.
Following a complaint about a site, our Construction Monitoring Officer will normally visit the site to discuss the matter with the site manager and attempt to resolve the problem.
If the site manager doesn't deal with the complaint in a satisfactory manner then our Building Control Manager will refer the matter to the construction company head office.
Complain about a registered construction project
If you wish to comment or complain about any site or project registered in the scheme, use our simple online form:
You can also contact our Construction Monitoring Officer at firstname.lastname@example.org or 01223 457121, or our customer service centre on 01223 457000.
It must however be remembered that this is a purely voluntary scheme and should your complaint refer to matters associated with the public highway, there's an option to report the matter direct to Cambridgeshire County Council or the police.
Dust, noise or other nuisance issues may also be referred to email@example.com.
Members of the scheme should display Cambridge City Council Considerate Contractor signs at their work locations. They're also required to display contact boards in prominent locations so that it's obvious who is to be contacted if anyone wishes to raise an issue directly with the contractor.
Membership signs and an information pack for contractors to send to clients are available from the project officer.
Registering a project
If you're already a member of the scheme and would like to register a new project with us, complete a project registration form [PDF].
Email our Construction Monitoring Officer at firstname.lastname@example.org, telephone 01223 457121
Considerate Contractor Awards 2016
The city council-run Considerate Contractor Scheme, which was introduced in 1998, sets out to recognise efforts made by construction firms to minimise noise and disruption. Last year, the 27 participating contractors entered 80 projects into the scheme.
The judging panel for the 2016 awards were Cllr John Hipkin, Cllr Kevin Blencowe, Steve Bowen, former director of the Federation of Master Builders, and representing the Cambridgeshire Chambers of Commerce, Martin Rayner.
The award from builder's merchants Ridgeons and in association with the Cambridge Forum for the Construction Industry was presented by Ridgeons director Gordon Ridgeon to Jon Carter, senior project manager for Kier Construction Eastern.
Kier on behalf of the University of Cambridge were involved in the major refurbishment of the ARUP building, now known as the David Attenborough Building, located on the New Museums site.
Extensive works were undertaken over a two and a half year period to completely refurbish the building, including a new public café and a stunning new atrium with living green wall which reflects the planting found under the tree canopies of the tropical rain forests. The project also created a significant extension to the Museum of Zoology, which included a new space for its beloved finback whale skeleton. Primary site access to the development was from Corn Exchange Street where a small delivery point was created.
From the outset Kier made sure that works were well communicated to both University departments and external stakeholders, and it was felt by the judging panel that the site was very well managed given the difficulties that were clearly present.
A certificate of excellence in this category was awarded to Morgan Sindall who were responsible for building the new James Dyson Building in Fen Causeway. Once again, some very close neighbour liaison was required at both the Leys School and Royal Cambridge Hotel.
A certificate of excellence was also awarded to Skanska, who were recognised for their continuing efforts in delivering the extensive infrastructure works at the University of Cambridge North West Cambridge development site.
It was decided in 2012 to introduce a further award to cater for any projects which are to be ongoing for a period of three years or more. This is called the Cambridge City Council Works in Progress Award.
Previously, projects had only been recognised when completed, and it was hoped that by introducing this award, contractors would feel that their continuing efforts can be formally recognised prior to the completion of the works. This year the award has been revised to reduce the eligible time period to two years, and to allow for more than one award winner.
In 2016, the principle site recognised was the redevelopment of the University Arms Hotel in Regent Street. The project is being undertaken by the special projects team at R G Carter and has an expected completion date of autumn this year.
It was also decided to reward the efforts of two other major projects who both received certificates of excellence, with Bouygues UK recognised for their efforts in managing the construction of the new Cambridge Assessment headquarters in Shaftesbury Road, and SDC Builders who are currently undertaking major expansion works at the Judge Institute, Tennis Court Road.
The Cambridgeshire Chambers of Commerce have since 2001 supported a separate award for contractors who undertake small to medium size projects, and the city council are most grateful for their continued support.
Cocksedge Building Contractors were the 2016 award winners for works undertaken to construct a new boathouse on behalf of Gonville and Cauis College off of Ferry Path. Here the judging panel were impressed by some really positive local feedback received by Cocksedge at what was an extremely difficult site to manage given the access arrangements.
A certificate of excellence in this category was awarded to Millcam Construction for their efforts in complying with the scheme at a number of sites within the city.
All of the awards were presented at a recent event hosted by the Cambridge Forum for the Construction Industry at the McGrath Centre, St Catharine’s College.