Considerate Contractor scheme
Our Considerate Contractor scheme is a voluntary scheme that asks members to commit to a code of good practice which is over and above the legal minimum requirements, to ensure that construction work doesn't make life unpleasant for people who live and work nearby.
For contractors, adhering to these points of good practice this improves the reputation of their business which is an asset when marketing their services.
The scheme has been in operation since 1998 and is part of our objective to promote a high quality and sustainable environment in the city. It's an independent scheme supported by both the Cambridge Forum for the Construction Industry and the Cambridgeshire Chambers of Commerce. It's not affiliated with the national Considerate Constructors Scheme; it's therefore possible to register a project with both schemes.
- Scheme code of practice [PDF, 21kB]
- Scheme members and registered projects (updated 15 December 2016) [PDF, 93kB]
- Report from a review of the scheme following a complaint (April 2016) [PDF, 219kB]
Become a member
If your company would like to become a member of the scheme you can complete a membership application form [PDF].
Regular visits are made to all sites participating in the scheme. Sites are monitored for compliance with the code of good practice; advice can be provided on how to improve performance; and complaints from the public are followed up.
The project officer keeps records of their site visits and details of all of these are made available to the panel of judges who assess the sites for the annual awards.
The public are actively encouraged to advise the project officer about projects and actions that deserve praise, and also about sites that are not conforming to the code of good practice.
Enforcement of compliance
While we don't have enforcement powers, we work closely with the local highways authority and other statutory enforcement bodies to provide a co-ordinated response to complaints as far as possible.
Following a complaint about a site, our Construction Monitoring Officer will normally visit the site to discuss the matter with the site manager and attempt to resolve the problem.
If the site manager doesn't deal with the complaint in a satisfactory manner then our Building Control Manager will refer the matter to the construction company head office.
Complain about a registered construction project
If you wish to comment or complain about any site or project registered in the scheme, use our simple online form:
You can also contact our Construction Monitoring Officer at email@example.com or 01223 457121, or our customer service centre on 01223 457000.
It must however be remembered that this is a purely voluntary scheme and should your complaint refer to matters associated with the public highway, there's an option to report the matter direct to Cambridgeshire County Council or the police.
Dust, noise or other nuisance issues may also be referred to firstname.lastname@example.org.
Members of the scheme should display Cambridge City Council Considerate Contractor signs at their work locations. They're also required to display contact boards in prominent locations so that it's obvious who is to be contacted if anyone wishes to raise an issue directly with the contractor.
Membership signs and an information pack for contractors to send to clients are available from the project officer.
Registering a project
If you're already a member of the scheme and would like to register a new project with us, complete a project registration form [PDF].
Email our Construction Monitoring Officer at email@example.com, telephone 01223 457121
Considerate Contractor Scheme Awards
The City Council run Considerate Contractor Scheme was introduced in 1998 and sets out to recognise efforts made by construction firms to minimise noise and disruption. Last year, the 22 participating contractors entered 63 projects into the scheme.
The judging panel for the 2015 awards were, Councillor Robert Dryden, Councillor Kevin Blencowe, Mr Steve Bowen former director of the Federation of Master Builders and representing the Cambridgeshire Chambers of Commerce, Mr Martin Rayner.
The award from builder’s merchants Ridgeons and in association with the Cambridge Forum for the Construction Industry was presented by Ridgeons managing director Gordon Ridgeon at the recent annual dinner of the Cambridge Forum for the Construction Industry to Mr Chris Chappell contracts manager for Bedford based builders SDC.
SDC on behalf of Trinity College were involved in the major refurbishment of Trinity New Court. New Court in term time is home to 200 undergraduates, but fell short of contemporary expectations of servicing and environmental comfort. Barely insulated it was wasteful of energy and expensive to heat.
Over a period of nearly two years, SDC undertook the extensive works required, that been consulted upon by both the City Council and English Heritage. Given that the primary site access was from Garratt Hostel Lane, logistically the site proved very challenging for the site team. Deliveries of all materials were fully undertaken by them to ensure that any issues were kept to a minimum and a number of smaller vehicles had to be acquired. A large number of banksmen became a permanent fixture in the area for the duration of the works. It was felt by the judging panel that the site was very well managed given the difficulties that were clearly present.
A Certificate of Excellence in this category was awarded to John F Hunt Demolition who on behalf of Cambridge Assessment were responsible for the demolition of the former Cambridge University Press building in Shaftesbury Road. Here some excellent neighbour liaison took place to ensure that the works passed off with minimum inconvenience locally.
A further Certificate of Excellence was also awarded to S E H French who were responsible in Auckland Road for the construction of the new Beth Shalom Synagogue.
It was decided in 2012 to introduce a further award to cater for any projects, which are to be ongoing for a period of three years or more. This is called the Cambridge City Council “Works in Progress Award”.
Previously, projects have only been recognised when completed, and it is hoped that by introducing this new award, that contractors, will feel that their continuing efforts can be formally recognised.
Skanska having won the award in 2014 repeated this in 2015 although the sites recognised were at Addenbrooke’s where the company are undertaking the construction of the new AstraZeneca headquarters, and also the new Papworth Hospital.
The Cambridgeshire Chambers of Commerce, have since 2001 supported a separate award for contractors who undertake small to medium size projects and the City Council are most grateful for this continued support.
Downing Developments were the 2015 award winners for works undertaken to refurbish the upper floors of the former Parker’s House, Regent Street into student accommodation. Here a full scaffold along the ninety metre front elevation was erected paying careful attention to the many shop frontages below which clearly needed to trade whilst the extensive and prolonged works were taking place.
A Certificate of Excellence in this category was awarded RM Construction who were responsible for a refurbishment project to a ground floor shop and upper floor student accommodation at 2 St Mary’s Passage.