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Cambridge City Council

Community alarm service

Please note that we are not currently taking any new referrals for our Community Alarm/Lifeline Service. We suggest that you contact Cambridgeshire County Council, who provide a similar service and will be able to talk you through your options.
You can contact them via email: or phone: 01480 378160.

Our community alarm service installs a pendant alarm in your home which, when pressed, contacts our response centre to notify us that you need help.

Help is available at the press of a button whenever you need it 24 hours a day, every day of the year.

Our response centre operators are trained to assess your situation and to make any necessary arrangements on your behalf.

We can contact the emergency services, and arrange for a GP, district nurse, next of kin, or named key holder to visit or help you.

Community alarms are a valuable source of help for people of any age. Many people can benefit from the service, including people with long-term health needs, disabilities, restricted mobility, who live alone or who have special needs of any kind.

As part of installation process we complete an assessment of need form, this enables us to identify other support services that you may need help with. 

The service is available to anyone living in Cambridge.

Installing the alarm

An alarm unit is easily connected to your telephone and an electric socket. The alarm can be installed within days of being requested.

All you need is a modern plug-in telephone socket and an electric socket within eight feet of the telephone socket on the same or adjacent wall.

Key safes

If you do not have at least three key holders living within a 20-minute drive of your home, you will need to have a key safe installed at your property.

A key safe is a small wall-mounted key-storage system that can hold up to five keys.

Key safes have a combination lock which you set to your own chosen code. This allows instant access to responding personnel in an emergency situation.


Installation is free within the city boundary. However, there is a quarterly charge for the ongoing service. Payments can be made by cheque or by setting up a direct debit. Customer payment telephone: 01223 457700.

We review charges for the service each April. The charges from 1 April 2022 will be:

  • Alarm: £44.46 per quarter – about £3.42 per week
  • Key safe: £3.34 per quarter – about 28p per week
  • Both together: £47.80 per quarter – about £3.70 per week
  • Replacement pendant: £55.16 including VAT

Additional support

We can also refer you to the Assistive Telecare Technology team should you require any additional assistive equipment - such as fall detectors, sensor monitors or flood detectors - at no extra charge.