IT issues affecting customer services

We are currently experiencing IT issues, so some of the systems used by customer services are unavailable.

Ask us to cut your locked bike free

If you have lost the key or forgotten the combination for your bike lock, we can cut your bike free.

We are currently unable to offer this service – but a new scheme is under review and we hope to be able to offer the service again soon. In the meantime please contact a local locksmith for assistance.

First, you need a release form from Cambridgeshire Police.

When you have a release form, contact us to arrange an appointment to cut your bike free. We aim to do this within five working days.

You must bring the release form and proof of identity with you.

How would you rate your online experience?