Shopmobility

Shopmobility is a scheme to enable people with limited mobility - through permanent or temporary disablement, illness, accident or age - to shop and use the other facilities within Cambridge.

We do this by providing mobility aids - manual wheelchairs, electric wheelchairs and scooters.

There are two Shopmobility offices in Cambridge:

• On the ground floor of Grand Arcade car park, first right at the entrance. The site provides easy access to the city centre, Grand Arcade and John Lewis
• On the fourth floor of the Grafton East car park, entrance on East Road. The site provides easy access to the Grafton Centre, Fitzroy and Burleigh Street

Both Shopmobility offices are open Monday to Saturday, 10am–4pm. The Grafton office is open Sundays, 11am–4pm.

If you are arriving by bus, park and ride or taxi, we can meet customers from the bus station and bus stops.

Bookings

To make sure that a suitable mobility aid is available telephone the centre you wish to use. Both have a 24 hour answerphone which operates outside office hours.

• Grafton East Shopmobility office - Telephone 01223 461858
• Grand Arcade Shopmobility office - Telephone 01223 457452

There is no charge for using the mobility aids, although we accept donations.

Please note proof of your name and address is required before a mobility aid will be issued. You will also be required to sign a simple form for insurance purposes.

If you are unfamiliar with using an electrically powered chair or scooter, a member of staff will show you how it works. When you are both confident and happy you can use it then away you go.

You do not need to be a Blue Badge holder to use this scheme.

Escort service

An escort service is available for wheelchair users and the visually impaired for up to two hours. You need to book in advance for this service. Escorts are available in both centres, Monday to Friday from 10am-4pm.

Changing Places toilet

A Changing Places toilet is situated in Shopmobility, Grand Arcade. It contains a shower, hoist, changing bed and toilet.

See the toilet on our map of public toilets.

The key for this is available from Shopmobility during its opening hours given at the top of the page. Alternatively a key can be obtained from the car park customer services office at the following times:

• 8am to 8pm, Monday to Saturday
• 10am to 5pm, Sunday

Cold weather provision

During cold weather we check the pavements daily for ice and snow. If pathways are clear, scooter and wheelchair use is allowed outside Grand Arcade and the Grafton.

In the event of heavy snowfall or ice, scooter and wheelchair use is only permitted in the shopping centres themselves.

Contact

To book a service or appointment, telephone 01223 457452 for the Grand Arcade, or 01223 461858 for the Grafton.

For more information about the service, or to make a donation, email Jean White at jean.white@cambridge.gov.uk or telephone 01223 457452.