Cambridge City Council’s new Customer Service Centre opens for business next week (21 April).
Located at Mandela House on Regent Street in Cambridge the centre will be open from 8am to 6pm, Monday to Friday.
It will be home to a team of customer advisors who are trained to help with a wide range of enquiries. As well as serving those who visit in person they will also manage telephone calls and emails.
Over the next 18 months more services will come together there, making it easier to access services in one place.
From 21 April customers should visit:
Customer Service Centre (at Mandela House) for:
- Council Tax enquiries
- Housing and Council Tax Benefits
- Business Rates enquiries
- Choice Based Lettings (known as Home-Link – the new way of allocating social rented housing)
- Housing Options and Advice
- Homelessness
- Payments
- Active Communities reception
- Community Development reception
- Environmental Services reception
- Self-service area with access to online services
The Guildhall for:
- Planning enquiries
- Building control enquiries
- Parking permits
- Taxicards
- Electoral and democratic services enquiries
City Homes North and City Homes South for:
- Rent payments and enquiries
- Rent arrears enquiries and debt advice
- Landlord services
- Garage lettings
- Council housing tenancy reception and enquiries
- Neighbour nuisance enquiries
- Repairs reporting and enquiries
- Choice Based Lettings
Hobson House:
This will be closed from 21 April so customers should go next door to the Customer Service Centre at Mandela House
Any customer who is unsure which service they need can check the Council’s website at www.cambridge.gov.uk, email: enquiries@cambridge.gov.uk or call 01223 457000.
Improvements have also been made to the way information is set out on the website to make it easier for customers to find what they need.
The website also gives customers a simple, safe and fast way to pay for:
- Council Tax
- Business Rates
- On-street parking fines
- Housing rents
- Housing Benefits overpayments
The Council sent information about the customer service changes to every household with Council Tax bills in March. Similar information was included in the Council’s magazine, Cambridge Matters, which was delivered to every household earlier this month.
Information is also available on the Council’s website at www.cambridge.gov.uk. This will be updated as further changes to customer services take place over the next 18 months.
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