Contact us
If you have any questions or would like further information about home energy efficiency please contact one of our officers:
Justin Smith (private sector housing)
Email justin.smith@cambridge.gov.uk
Telephone 01223 457954
Sam Griggs (local authority housing)
Email sam.griggs@cambridge.gov.uk
Telephone 01223 457960
Energy Saving Trust
The Energy Saving Trust is a non-profit organisation that provides free impartial advice tailored to suit you. Their advice can help you save money and fight climate change by reducing carbon dioxide emissions from your home.
Call 0800 512012 or visit the Energy Saving Trust.
Utility company priority services
All major energy suppliers provide help to vulnerable customers who may be at risk due to their age, health or financial situation or who are unable to ensure their own welfare or the welfare of a member of their household.
The numbers below are specifically for vulnerable customers and provide direct access to their priority service teams.
British Gas - 0845 955 5404 (Priority services)
EDF Energy - 0800 015 0533 (Priority services team)
E.On - 0800 051 1480 (Caring energy)
npower - 0808 172 6999 (Warm response line)
Scottish and Southern Energy - 0800 622 838 (Careline)
Scottish Power - 0141 272 6042 (Care Free)
Consumer Direct
Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues.
Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with local authority trading standards services.
Call 08454 04 05 06 or visit the Consumer Direct website for details.
Energy Ombudsman
The Energy Ombudsman (EO) is an independent body which resolves outstanding domestic supply disputes in a fair and consistent manner.
The EO is a free service and can deal with complaints about energy companies that are involved in providing gas and/or electricity to your home or small business.
This will include complaints about bills for gas and electricity usage, energy supplier's sales activity, problems when changing supplier, issues surrounding power cuts and connection charges.
Call 0845 055 0760 or visit the Energy Ombudsman website.
Other organisations
Further assistance with home energy efficiency may be available from other local organisations.
Contact details are listed below:
Adult Social Services - 0345 045 5202
Age Concern - 01223 568306
Citizen's Advice Bureau - 0844 848 7979
Pension Service (Cambridge) - 01223 545374
