Older People's housing repairs

The different categories of repairs for Older People's housing and how soon the work will be done

Repair services

Requests for repair work should be submitted to an independent living facilitator.

Repair jobs are given categories of urgency. They have to be completed within different timescales, depending on how urgent the work is:

Category	How soon will the work be done?	What jobs are in this group?
Emergencies	Within eight hours. We will attend to more serious emergencies within one hour	blocked drains serious electrical faults or complete power failure burst or leaking supply pipes or major overflows major roof leaks broken heating systems broken lifts
Urgent Repairs	Within five days	electrical faults where there is no risk of injury problems with the hot water supply leaking waste pipes toilets not flushing minor roof leaks jobs which were emergencies at first but have now been made safe
General Repairs	Within 20 days, by appointment	roofs heating systems drain pipes noisy ball valves sinks and baths kitchen units and fittings plastering and woodwork
Long term planned maintenance	We programme these jobs into a regular cycle and will give advance warning when we need to do them	servicing your gas central heating decorating the outside of your home replacing fencing

The tenant is responsible for items including:

If you are elderly or disabled and live alone we may be able to help with some of these.

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Last updated: Thursday, September 4, 2008