The housing support service works within the Supporting People framework, supporting residents while they resolve lifestyle issues and enabling them to make positive changes in their lives.
The service is client-led and client-focused and its success depends upon the commitment of the clients themselves.
For more information on who is eligible please telephone 01223 462255 and ask to speak to a housing support co-ordinator.
As a short term funded service, of less than two years, there is no charge for this service.
Resettlement support
We can offer resettlement support for three to six months depending on the needs of the individual. It may be offered to clients moving into permanent accommodation, for example:
- people moving from supported accommodation
- people on the housing needs register
- people transferring tenancy or doing a mutual exchange within the city
- people being discharged from hospital, rehabilitation locations and prison
During this time we can help with:
- providing a co-ordinated approach to the tenant's care through working with other services
- organising the actual move where appropriate
- organising utilities (gas, water, electricity)
- assisting with furnishings and carpets
- change of address details
- Housing Benefit and Council Tax applications
- familiarising clients with the local community and area
Floating support
Floating support is provided to people who have or may have difficulties in managing their tenancy. The support is offered while the need is apparent and funding is available. Support is client-led and tailored to individual needs.
During this time we can help by:
- talking to service providers to co-ordinate care
- accompanying clients to appointments and meetings
- advising on maintenance of dwelling, appliances and garden
- advising on household management and helping clients develop the skills needed to maintain their homes
- advising on household security
- encouraging clients to take up opportunities in training, employment, education and voluntary work
Referrals
Referrals should be made in writing on the housing support service referral form. Help will be given to fill in the form if it is needed. (Forms can also be obtained from the housing support team on 01223 462255.)
Decisions on referrals are based on:
- client need
- whether the applicant is receiving support from other agencies
- case load per worker
Contact us
Cambridge City Council
Housing Support Service
116 Chesterton Road
Cambridge CB4 1BZ
Telephone 01223 462255
Fax 01223 352348