We collect rubbish and recycling on an alternate weekly system. This means that we will collect your blue box and green bin one week - and your black box and black bin the next.
Collections start early, so please put your containers out by the road by 7am on the morning of collection, but no earlier than 6pm the day before.
Please bring your containers back in as soon as possible after they have been emptied, to avoid causing obstruction on the pavement.
Disruption to rubbish collections due to recent strike action
There may be a disruption to rubbish collections between 16 - 25 July.
Dry recycling collections (paper, glass and tin) may be suspended during this period in order to prioritise the collection of normal domestic refuse.
Please note that if your dry recycling box has not been collected it can be taken to the many recycling points across the city.
It is hoped that any disruption to our collection services will be rectified as soon as possible and within a week following the strike.
Please put out your bins as normal during this time.
If black and green bins are not collected on the normal day of collection we are asking residents to bring them in over night and return them to the kerbside the following morning and continue to do so until the bins are collected.
We anticipate that collections will return to normal the week beginning 28 July 2008.
Sack collections
Residents who do not have a place to store bins on their premises are issued with brown sacks for their compostable waste and white sacks for their general refuse. A maximum of five white sacks or six brown sacks will be collected at one time.
Collect and return
If you are unable to carry your bin or box to the kerbside, you can ask to be put on the 'collect and return' list. The recycling crew will then collect your box or bin from your property.
Bank holiday collections
In weeks with a bank holiday, collections are usually made on the day after your normal collection. However, we will update this page with confirmed dates nearer to the time of a bank holiday.
Special collections
We can only collect rubbish that fits inside the bin with the lid closed.
If you have too much rubbish, you can take it to the recycling centre at Butt Lane in Milton.
If you would like us to make a special collection we can do this, but there will be a charge for this service. Charges depend on the amount of waste to be collected.
If you would like to arrange a special collection, please contact the customer services team.