Our customer service team is trained to help with a wide range of enquiries, serving customers face-to-face, by telephone and online.
- Complete our general enquiries form online
- Email enquiries@cambridge.gov.uk
- Telephone 01223 457000
- Visit Mandela House, 4 Regent Street, Cambridge CB2 1BY
Many of our services have their own contact details; check the relevant webpages to find them, or use these contact details and we will connect you.
Directions
Get directions to or from this location by foot, public transport or car from Transport Direct.
Business hours
The customer service centre is open from 8am-6pm on Mondays, Tuesdays, Wednesdays and Fridays, and 9am–6pm on Thursdays.
The telephone switchboard and emergency repair service is available from 8am every weekday, including Thursdays.
If you need to contact us at other times, our out-of-hours emergency number is 01223 457457 or 358962.
Services
Contact the customer service centre for:
- Council tax
- Housing and council tax benefits
- Payments
- Business rates
- Home-Link
- Housing management and repairs
- Housing options and advice and homelessness
- Planning services
- Building control
- Taxi cards
- Market and street trading
- Environmental services
- Waste and recycling
- Licensing
- Leisure and active communities
- Community safety
- Community development
- City centre management
- Elections
- Freedom of information requests
Text Relay
To use Text Relay, dial 18001 before the telephone number.
