We record all complaints about taxis - except where complainants are unwilling to provide their contact details.
Please note that if the private hire taxi has a yellow plate you should complain to South Cambridgeshire District Council.
Make a complaint
Please contact us by email if you wish to make a complaint.
Tell us what happened and when, and, if you can, identify the driver and vehicle.
Also please include your name and address and, if you would rather be contacted by telephone than by email, your telephone number.
What will happen next
In cases of serious misconduct the complainant may be required to make a witness statement and will be advised that formal disciplinary action may depend on them supporting their statement in person at a disciplinary hearing.
If it is alleged that criminal offences have been committed, complainants will be referred to the police.
In these cases disciplinary action will be postponed until the police have completed their enquiries and closed the incident.
This may mean waiting to see a conviction is made.
If there are two conflicting accounts of an incident and no independent witnesses then our powers are limited. In such cases the driver may only be given words of advice on the standard of driving and behaviour expected from licensed drivers.
A record of the complaint is placed on the driver's personal file to give the office a picture of the behaviour of the driver and this could be used to substantiate similar incidents if they were to occur in the future.
A number of minor complaints in a short space of time or a similar incident occurring could lead to disciplinary action being taken.
