If you want to know more about a decision or if you think it is wrong, you should get in touch with us within one month of the date of your notification letter or we may not be able to consider any dispute.
You can:
- ask for an explanation
- ask us to look again at the decision
- appeal against the decision (this can only be done in writing)
If you appeal against the decision, your appeal will be heard by an independent tribunal administered by the Appeals Service.
What happens after the decision is looked at again?
If the decision can be changed we will send you a new decision. If we cannot change the decision we will tell you why. If you still disagree, you have one more month to appeal, from the date of the new decision.
How should I appeal?
An appeal can be made within one month of the date of the decision notice letter. If you have already asked for an explanation or for us to look at the decision again you can still appeal.
You must write to us saying which decision you are appealing against, clearly stating your reasons.
